How to update a deal status
Updated
by
Caroline Pollard
To get started, open any deal and click into the deal card. From there:
- Select "Change Deal"
- Click "Change Deal Status"
What’s Changed
Previously, deal progression was limited to key milestones like Submitted or Approved.
Now, you can manually apply any status at any time.
This is especially useful when:
- A deal has been lodged via Loan App
- You're waiting on backchannel updates
- Updates don't come through at all
Example: Conditional Approval
If you know a deal is conditionally approved but haven't received confirmation:
- Select Conditional
- Enter the approval date
- Add a comment (optional)
- Click Save
The status will immediately update on both the deal card and within the workflow.
Why This Matters
This added flexibility supports:
- More accurate reporting
- Automation triggers based on real-time deal status
Understanding the Setup Status
Once a deal progresses beyond Submitted, you'll gain access to the Setup status.
When selecting Setup, you'll:
- Enter a date
- Choose between two options:
- Update — Does not push any data into the client’s Finance Profile
- Overwrite — Pushes all data from Home Loan Tools into the Finance Profile, including:
- Client details
- Income & expenses
- Assets & liabilities
- Insurance
- Security & loan information
Once saved using Overwrite, the deal will automatically be marked as Settled.
Why the Finance Profile Matters
When a deal is marked as Settled:
- Future deals will auto-populate with existing client data
- If using Active Buy for marketing, it will pull:
- All liabilities
- Financial insights for campaign targeting
Note: Active Buy reads liabilities only (excluding credit cards).
Marking a Deal as Paid
Once a deal is settled, you can mark it as Paid:
- Go to Change Deal Status
- Select Paid
- Click Save
This removes the deal from your active workflow while keeping it fully searchable via filters.
Final Note
The Paid status in Chief 2.0 is equivalent to the "Won" status in 1.0.
