Manually updating deal status
Updated
by
Caroline Pollard
In the past, users were only able to manually apply the Settled status to a deal card. This functionality has now been expanded to provide greater flexibility when managing your deals.
You can now manually apply all deal statuses, including:
- Submitted
- Conditionally Approved
- Approved
- Discharged
- Not Proceeding
This is particularly useful in situations where a lender confirmation message hasn't been received, but you have verified that the deal has progressed to the next stage.
Example Scenario
For example, you may have a deal that has been marked as Submitted. For whatever reason, the system did not receive the factual message confirming that the loan has been Conditionally Approved, but we know the lender has already provided approval.
In this situation, you can manually update the deal status.
How to Manually Change a Deal Status
- Open the Deal Card.
- Click Change Deal.
- Select Change Deal Status.
- Choose the new status (for example, Conditional).
- Enter the date the status occurred (e.g. last Friday).
- Add a comment if required.
- Click Save.
The system will confirm the update, and when you return to the deal card, you will see the new deal status applied.
Why This Is Useful
There are two key reasons you might want to manually update a deal status:
1. Trigger Automations — If you have automations set up based on specific deal statuses, manually updating the status will trigger those workflows.
2. Maintain Accurate Reporting — The system records the exact date and time the status was updated, helping ensure your pipeline and reporting remain accurate.
