Creating Compliance Notes
Updated
by
Caroline Pollard
LINK: Chief 2.0 - Compliance Notes
Chief 2.0 provides flexible options for recording compliance notes, helping ensure consistency, accuracy, and audit readiness across your deals.
Below is a guide on where to add notes and how to create reusable compliance note templates.
Where to Add Compliance Notes
1. Needs & Objectives
1. Select a deal card
2. Navigate to Home Loan Tools → Needs & Objectives
3. Under this section, you will see three input boxes with a small “+” icon
4. Use these fields to add your compliance notes
2. Comments & Documents
1. Go to Compliance → Comments & Documents
2. Enter notes directly in this section
3. While Compliance AI is available, this area fully supports manual notes for those who prefer them.
Creating Compliance Note Templates
Templates help standardise notes and save time.
1. Go to Settings
2. Select Templates
3. Open Notes
To create a new compliance, note template:
1. Click Add New
2. Enter a name for your template
3. Add your content in the input box
o Type directly, or
o Paste in pre-prepared notes
Using Merge Keys
Merge Keys allow you to personalise notes automatically.
· They pull client and deal data directly into your notes
· Available merge key tables are listed within the template editor
· This improves consistency while reducing manual data entry
Selecting Deal Types
You must choose which deal types the note applies to.
Examples include:
· Home Loans
· Asset Finance – Consumer
· Multiple deal types can be selected if required
Using Labels to Control Where Notes Appear
Labels determine where your note will be available.
Examples:
· Selecting Options Presented → note appears only in that section
· Selecting Needs & Objectives as well → note appears in both areas
You can select multiple labels, so the same note is accessible in different sections of the deal.
Applying a Note to a Deal
Once your template is saved:
1. Return to your deal
2. Navigate to the relevant section (e.g. Needs & Objectives or Options Presented)
3. Click the “+” icon
4. Select your saved compliance note from the list
The note will automatically populate into the selected section.
Using compliance note templates ensures consistent record-keeping, reduces manual entry, and supports compliance requirements.
